Accelerate Business Efficiency with Award Winning Intelligent Automation Technology.

Ambitious organisations are constantly seeking ways to streamline operations, enhance efficiency, and reduce costs. Intelligent Automation (IA) has emerged as a powerful tool to achieve these goals, automating repetitive tasks, extracting valuable insights, and making informed automated decisions. Many current automation solutions fall far short of a true enterprise-wide process and decision automation solution. Take a look at our SmartFlow IA technology.
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Awarded the Queens Award for Innovation

SmartFlow empowers the people in your organisation to process more business cases and tasks, to a higher quality and faster than ever before. SmartFlow is best suited to complex business processes where IT systems have been operational over multiple generations. Example applications of SmartFlow include: Complex Claims and Insurance processing, Broker and Supply chain Automation, Data Subject Access Requests (DSAR), Single Customer or Patient Record aggregation, and many more.

Our Technology Suite:

    Empowers knowledge workers by automating attended, intelligent workflows. This intuitive solution streamlines repetitive tasks, enhances productivity, and frees employees to focus on higher-value activities, boosting overall efficiency and satisfaction.
    Real-time reporting and management of enablement and productivity tools. This comprehensive solution offers granular insights into tool usage, enabling organisations to optimize resource allocation, maximize the return on investment, and enhance employee satisfaction and productivity.

Why Choose SmartFlow and SmartSight:

Powerful Intelligence:

  • Extracts structured information from unstructured data sources
  • Builds “knowledge tree” of real-world business entities/customers
  • Performs rule-based or ML/AI decisions
  • Facilitates human judgment where required
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Exceptional Quality:

  • A defined workflow ensures all users work in the one best practice way
  • Automation in conjunction with the “knowledge tree” reduces the risk of double-entry errors
  • Consistent and reliable process every time
  • Fully audited and evidenced outcomes
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Security Focused:

  • Runs under existing user security models
  • Supports any required security model
  • Does not alter existing data flows or perimeters
  • Customer data is not persisted or moved anywhere else
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Unparalleled Efficiency:

  • Automations are typically 90% faster than a human user
  • SmartFlow supports parallel workflow and automations for 10X throughput
  • SmartFlow transforms/filters data to reduce human decisioning
  • Decisions and tasks can be fully automated
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Unwavering Reliability:

  • Resilient automation; unaffected from visual differences on systems
  • Fail-safe at every level to ensure that there is an alternative path to success regardless
  • Revert to human mode in disaster
  • Desktop application reduces single-point of failure
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Cost-Effective Solution:

  • Does not require extensive infrastructure
  • Cloud-based options available
  • Direct-to-consumer product
  • Competitive licensing model
  • Business-owned, low-skill implementation
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SmartFlow Delivers Impressive Results For Major UK Retail Bank

Reduce claim processing 
from 6 hours to 
4 minutes
Run 10 concurrent claims workflows per user
Auditors reported errors reduced from 14% to 0%
£1m saving p/w on contract staff
Reduce claim processing from 6 hours to minutes
Run 10 concurrent claims workflows per user
Auditors reported errors reduced from 14% to 0%
£1m saving p/w on contract staff
Our client, a Major UK Retail Bank had experienced high volumes of compensation claims from historic and existing customers with increased scrutiny from the regulator to improve the quality of service. To deal with the volume, that bank had scaled a contracted team to manually search and review hundreds of pages of information per case, sourced using different search tools accessing 26 legacy IT systems. The process was slow, a case often taking between 4 to 6 hours to complete. The processes was also prone to errors due to inaccurate and missing data and handler fatigue. The bank had previously engaged five other market leading solution providers who failed to implement an automated solution before speaking with Maximise IT.


SmartFlow was deployed in iterative phases tackling the systems and processes that held the highest business value first. This allowed our team to deliver incremental value after an initial 6 week project discovery and proof of concept. SmartFlow was able to recover more information, conduct faster intelligent, in-depth searches, following the same rules and processes. SmartFlow was able to automate decision making within each workflow. Where data was incomplete the case would be passed back to the case owner to manually check and update.


Within 6 months a full end to end Solution automated solution was deployed supported and managed by a dedicated Maximise IT team.

Insights

December 19, 2023
Carbon Capture

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November 29, 2023
Intelligent Automated & Integrated Claims Compensation System

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November 29, 2023
Reducing case processing time from over 6 hours down to minutes

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Think SmartFlow can help your business?

Arrange a SmartFlow demo today and discover how we can transform your business.